Refund policy
Order Cancellation
You may cancel your order free of charge within 24 hours of payment. Contact us at info@recoverbody.lt with your order number for a full refund.
After 24 hours from payment, the order is considered confirmed and is passed on for production and shipping. Cancellations after this point are subject to a non-refundable deposit of 70%, which covers costs already incurred (supplier order, production, logistics). The remaining 30% will be refunded within 5-10 business days.
For equipment orders (red light beds, PEMF systems, professional equipment), this policy applies at all times regardless of delivery timeline, as these orders are individually placed with our supplier immediately upon payment.
Returns of delivered items
These terms apply before an item ships. Once delivered, a separate 30-day money-back guarantee applies (see product description for details).
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@recoverbody.lt. Please note that returns will need to be sent to the following address: peril g.13, Padvariai, Kretingos raj., Lithuania
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@recoverbody.lt.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@recoverbody.lt.